Engaging Members with Custom Questions

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Emilie Macke Emilie Macke
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We're excited to announce a game-changing feature that empowers organizations to deepen their engagement with their members. Introducing: Custom Member Questions. This innovative addition allows for a more personalized interaction between organizations and their users, making every member's experience truly unique.

What Do Custom Member Questions Look Like?

This feature enables organizations to tailor the onboarding and engagement process by asking members specific questions. These questions can be created, filled out, and edited by users, and conveniently viewed, exported, and updated by organization admins.

How Do I Set It Up?

Setting up Custom Member Questions is a breeze. Simply head over to the admin Mission Control, then:

  • Navigate to "Organization Settings"

  • Then, to "General"

  • Then to “Member Questions”

  • From there, you can begin creating your tailored questions. 

The process is intuitive, employing a drag-and-drop mechanism from a question bank or templates for ease and efficiency. Each question can be customized to fit your organization's needs, ensuring a seamless integration into your members' user experience.

How This Impacts Different Members

Custom questions will now appear at the end of every new signup process, allowing new members to provide valuable information from the get-go too.

Existing members have the flexibility to update their answers anytime. This ensures their information remains current. To make updates within a current member profile, just click:

  • Update “Profile”

  • Then, “Member Info”

Organization Admins can access and review all member responses in the Member Modal under the “Personal Information” section, providing a deeper understanding of the community.

Responses to member questions can be exported both as part of a comprehensive Excel file download or selectively for individual members, offering admins versatile options in their data management.

Why It Matters

This feature is more than just a tool; it's a way to foster a closer, more engaging community. By understanding members' needs, preferences, and feedback, organizations can tailor their strategies, events, and communications to ensure every member feels seen and valued.

Get Started Now

Dive into the new “Custom Member Questions” feature today and unlock the full potential of your member engagement strategies. It's time to make every member's experience not just good, but great! If you're new to ServiceReef, take advantage of a free trial to see this new feature along with all the other benefits our platform provides organizations like yours.

Stay tuned for more new features available this Spring. We are committed to continually enhancing your organization's capabilities and experience. Welcome to the future of personalized member engagement!

 

Meta Description-

New Addition to the ServiceReef Platform. Check out has this feature allows you to personalize your member experience.

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